Shipping policy
At Aan Silk House, we are proud to bring authentic Indian silk products to customers in the United States. Our goal is to deliver your orders promptly and securely, ensuring a seamless shopping experience.
Shipping Destinations
We currently ship exclusively to addresses within the United States.
Shipping Options
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Standard Shipping:
- Delivery Time: 7–10 business days
- Shipping Fee: $10 for orders below $100
- Free shipping on orders above $100
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Express Shipping:
- Delivery Time: 3–5 business days
- Shipping Fee: $20
Order Processing
- Orders are processed within 1–2 business days of confirmation.
- You will receive an email with your tracking information once your order has been shipped.
Customs and Duties
- All applicable taxes are included in the total price at checkout. There are no additional fees upon delivery.
- Customer will be responsible for all customs clearance and any custom duties.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email. Use this link to monitor your shipment’s progress at any time.
Delivery Issues
Q: What if my package is delayed?
A: Delivery times are estimates and may be affected by external factors like weather, courier delays, or holidays. Please understand, this is beyond our control and we will not be responsible for delays. If you prefer to choose expedited shipping, let us know at the time of shipping.
Q: What if my package is lost or damaged?
A: We are not responsible for loss of packages in transit. Please work with shipping carrier directly to resolve the issue.
Important Notes
- Ensure your shipping address is entered correctly. We cannot be held responsible for undeliverable packages due to incorrect addresses.
- Orders are shipped on business days (Monday to Friday, excluding public holidays).
- During peak seasons or promotional periods, processing and delivery times may be longer.